Mortgage telephone numbers

For existing customer mortgage enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
Automated services (e.g. balance enquiries and making mortgage payments) are available 24 hours a day, 7 days a week
Moving home or switching mortgage deal enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For mortgage arrears:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For new mortgage customer enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday

Savings telephone numbers

For online account enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
Automated services (e.g. password resets) are available 24 hours a day, 7 days a week
For branch or postal account balance and recent transaction enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
Report a lost/stolen card:
Automated service available 24 hours a day, 7 days a week
Or report it at your local branch or online

Insurance telephone numbers

For mortgage related insurance enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For Home Emergency insurance:
Automated service available 24 hours a day, 7 days a week
For new insurance quotes and all other queries call Royal and Sun Alliance (RSA):
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday

Other telephone numbers

For bereavement enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For power of attorney enquiries:
Lines are open:
9am to 5pm Monday to Friday 
Calling from overseas: 
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday

Other ways to contact us

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Email us

For general questions about our products and services, you can send us an email.

Visit a branch or agency

Use our location finder to find your local YBS branch or agency.

Book an appointment

Book a branch or telephone appointment to talk to one of our advisers.