Call us

You can simply call us by using one of our helpline numbers below. All calls are charged at lo-call rates. In order for us to deal with your account more efficiently please have your account number to hand.

Type of enquiry Phone numbers Opening hours

Mortgage and savings enquiries

0845 1 200 100* 8.00am - 8.00pm, Mon-Fri
9.00am - 1.00pm, Sat For balance enquiries, recent transactions and to make a mortgage payment using your debit card our automated lines are open 24 hours a day.
Share Plan Account Helpline - existing members 0845 1 200 300* 8.30am - 5.30pm, Mon-Fri
9.00am - 1.00pm, Sat

Internet Support Helpline

0845 1 200 805*

8.00am - 8.00pm, Mon-Fri
9.00am - 1.00pm, Sat For any password re-sets our automated lines are open 24 hours a day.

Arrears Helpline

 

Read more about our arrears policy

0800 138 2402 8.00am - 8.00pm, Mon-Fri
9.00am - 1.00pm, Sat
Insurance Policy Helpline - existing members 0845 1 200 200* 8.00am - 8.00pm, Mon-Fri
9.00am - 1.00pm, Sat
Lost or stolen LINK cards Helpline 0845 9 10 11 12* 24 hours a day, 7 days a week
Home Assistance -
24 hour Emergency Claims Helpline
0800 7 832 720** 8.30am - 5.00pm, Mon-Fri
9.00am - 1.00pm, Sat
For overseas customers (+44) 1274 353228  8.00am - 8.00pm, Mon-Fri
9.00am - 1.00pm, Sat
All Offshore account enquiries - account holders and new overseas customers - Yorkshire Guernsey Ltd (+44) 1481 710 150 9.00am - 5.00pm, Mon-Fri
Textphone facility 18001 0845 1200 851* 8.00am - 8.00pm, Mon-Fri
9.00am - 1.00pm, Sat


* BT landline calls to 0845 numbers cost no more than 5 pence per minute. Charges from other service providers may vary and calls made from mobiles usually cost more.

** Calls from landline phones are free however mobile providers may charge.

All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.


Call us on 0845 1 200 100*

Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.

Get in touch with us:

Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).