Transferred Egg Customers | Help and Support | YBS
Welcome
Your Egg savings and mortgage accounts have been transferred here to us at Yorkshire Building Society one of the UK's largest building societies.
With 3.2 million members, more than 4,000 employees and assets of £39.6 billion, you're in good hands.
A word about our online services security
We want you to rest assured that we take the security of our online services very seriously. To see the security measures that we take and our commitment to online security visit the links below:
Furthermore, as a Yorkshire Building Society customer provided you act honestly and follow our security advice we make you a promise:
We guarantee to refund in full any money taken from your Yorkshire Building Society accounts as a result of computer crime or fraud.
Important information
We will never ask for your full password online. If our login page appears to ask for your full password contact us immediately.
Registering is easy
It's easy to register – just follow our secure, one-time-only registration process which will allow you to continue managing your Egg accounts on the Yorkshire Building Society website.
- Enter your name and account number
- In order to verify you, we'll ask some security questions
- Tell us how best to contact you
- Create a new password for logging in
- You'll then receive a unique customer number in the post which you can use to login
Regretfully, you cannot use your previous Egg login information. To ensure your continued online security, your Egg login details were not passed to us.
Already registered?
Then all you need to do is login using the details you've registered with us.
Once you've logged in you can start viewing and managing your accounts, whether they are YBS accounts, your Egg savings or mortgage.
Manage your savings online
Information on managing your savings online.
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Using your account
Once logged in you can view and transact on your accounts and use some of our online services (depending on the type of account you hold):
In addition, to protect you and your savings, some transactions you carry out online use our Multi-factor authentication.
Contacts for other Egg accounts
Only Savings and Mortgage accounts have been transferred to Yorkshire Building Society. Please see below for contact details for other former Egg accounts.
Egg Credit Cards were transferred to Barclaycard in November 2011.
You can contact Barclaycard on 0844 811 9111*
If your card was closed before November 2011 or wasn’t transferred to Barclaycard, please contact Canada Square Operations (formerly known as Egg Banking plc) at the following address:
Canada Square Operations
PO Box 4903
Worthing
BN99 3AR
CRP and PPI Insurance complaints are managed by Canada Square Operations (formerly known as Egg Banking plc).
You can write to them at the following address:
Canada Square Operations:
PO Box 4903
Worthing
BN99 3AR
Egg Loans were transferred to new providers in March 2011.
Please contact your new provider using the details in your welcome letter.
If your loan was closed before March 2011, or you don’t have the details of your new provider, please contact Canada Square Operations (formerly known as Egg Banking plc) at the following address:
Canada Square Operations
PO Box 4903
Worthing
BN99 3AR
Egg Home Insurance has been transferred to AXA.
For general enquiries:
Call AXA at 0800 533 5941*
Lines open: Monday – Friday 8am to 9pm, Saturdays 9am to 6pm, Sundays 10am to 2pm
To make a claim:
Call AXA at 0800 151 3176*
Lines open: 24 hrs a day, 7 days a week
Other enquiries relating to Egg products (other than Egg savings and mortgage accounts transferred to Yorkshire Building Society) are managed by Canada Square Operations (formerly known as Egg Banking plc).
Please write to them at the following address:
Canada Square Operations
PO Box 4903
Worthing
BN99 3AR